Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Barook
Reel Rookie

Broken USB power cable with long-range Wi-Fi receiver

Jump to solution

In addition the the volume buttons on my Roku streaming stick+ 3810X series remote randomly working/not working, the metal USB piece on the USB power cable with long-range Wi-Fi receiver which plugs into the black outlet box has cracked off for some reason. It was under normal usage so please respond with how to process getting free replacement with free shipping. Thanks

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuJechealR
Community Moderator
Community Moderator

Re: Broken USB power cable with long-range Wi-Fi receiver

Jump to solution

Hi @Barook,

Welcome to the Roku Community!

Thanks for letting us know about this, and we apologize for the inconvenience this has caused you. That's not what we aim for.

Please send me a PM with your Roku account email address, including the serial number/device ID on the Roku TV and a summary of the issue you are experiencing.

We'll be able to assist you further from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator

View solution in original post

0 Kudos
4 REPLIES 4
RokuJechealR
Community Moderator
Community Moderator

Re: Broken USB power cable with long-range Wi-Fi receiver

Jump to solution

Hi @Barook,

Welcome to the Roku Community!

Thanks for letting us know about this, and we apologize for the inconvenience this has caused you. That's not what we aim for.

Please send me a PM with your Roku account email address, including the serial number/device ID on the Roku TV and a summary of the issue you are experiencing.

We'll be able to assist you further from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Barook
Reel Rookie

Re: Broken USB power cable with long-range Wi-Fi receiver

Jump to solution

Hi, @RokuJechealR the model is 3810X, but I can't give all the requested info since I am literally not able to view anything when I plug in my Roku device. I attached a picture of what is written on the physical device & hopefully that helps you:

1000176163.jpg

 

0 Kudos
sb24
Newbie

Re: Broken USB power cable with long-range Wi-Fi receiver

Jump to solution

Hello

0 Kudos
renojim
Community Streaming Expert

Re: Broken USB power cable with long-range Wi-Fi receiver

Jump to solution

@sb24, sorry, but the cable appears to be no longer available.  You should edit your post and remove your email address since you're just inviting spammers to contact you.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.