@Drewsephh
There should be a reset button somewhere on the RokuTV. (Different locations and types for different manufacturers).
On my Insignia, it is actually a pinhole type located near the USB port. (Need to use paperclip or or other pointy object). Others may have a larger reset button.
Press and hold the reset button for 30+ seconds for factory reset.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102