Channels & viewing

[Woody731]

I have AMC+ through Spectrum. I have no problem signing in. Problem is I can watch about one or two episodes of a series or a movie. When it ends and I want to go to another episode I get the message "We're sorry. It looks like your location is unsupported. Try restarting the app or rebooting your device. Error code 400_playback" I have restarted and rebooted EVERYTHING 3 times now. It works for a day and then same thing. All my other apps, HULU, Paramount etc work fine. Is it AMC+ problem?

[RokuEmmanuel-D · Accepted solution]

Hey, @Woody731.

Thanks for sharing this here!

If you're encountering an issue with the AMC Plus App, you can try this quick fix below:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still not working? The best move is to just get in touch with the AMC+ support team for more help!

We hope you'll start streaming soon.

Roku Community Team

[TexasMike]

I have experienced this problem recently on several Roku TVs but not on my iPads, so it  seems to be Roku specific. Removing and re-installing the AMC+ app does not fix the problem. 

[RokuRhea-V · Accepted solution]

Hey @TexasMike,

Thanks for sharing your issue here!

If you still have issues after following @RokuEmmanuel-D troubleshooting tips, check our support page for more steps. If that doesn't help, please contact app support for assistance.

I hope this helps

Thanks,
Roku Community Team

[TexasMike]

I have tried all the recommended additional steps and still have this problem. I am currently communicating directly with AMC+ support, but they are very slow to reply and have not yet escalated to their tech support. Their standard solutions are the same as Roku’s and do not resolve the problem. If and when I find a solution, I will post it here.

[RokuEmmanuel-D]

@TexasMike, thanks for the update!

Could you tell us what specific behavior of the app you're encountering? Any photos that will be provided are appreciated.

Please keep us posted!

Roku Community Team

[TexasMike]

It is exactly the same behavior reported by Woodie731 and I also have AMC+ through Spectrum. Initially the app worked properly on my main Roku Model 55R6A5R 55” 4K QLED TV, but would not run on two TVs with a Roku Streaming Stick 4K. Then, suddenly the app ran on the Roku sticks, but would not allow me to view movies with the error code 400_playback. When I returned to my 55” Roku TV I experienced the same problem, and it has persisted ever since. 

[RokuEmmanuel-D]

Thanks for the update, @TexasMike!

Could you share the following info below so we can get this to the right team?

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

We look forward to hearing from you soon!

Roku Community Team

[TexasMike]

Roku device model : 55R6A5R

Device ID: G851X

Serial Number: X01300CMH5US

Software version: 14.1

Tracker ID: US-154-157

AMC+ app Version 1.5 Build 22

[RokuEmmanuel-D]

Thanks for the info, @TexasMike!

We'll surely pass this on to the right team for further review. Please stay tuned for more updates!

We'll keep you posted!

Roku Community Team