Roku mobile app

[Mama50055]

So your developers broke the app and many people can't use it when will your company take notice and fix it?  I even have 2 of the 3 of my roku dev8ces associated to my online account and still can't use the app as a remote. Either fix it or I will get rid of roku products sick of wasting my time on your app and getting no responses to questions.  Ridiculous that your company messed it up and won't fix! Worthless and makes no sense not to fix the issues you created with updates!!! Either give a solution or shut it down. 

[RokuJanadeeK]

Hi @Mama50055,

We're really sorry for this experience. May we know the following details?

• Have you tried uninstalling and installing the app?
• Roku mobile app version
• Mobile phone brand, model, and current version?
• Another phone we could use to see if the same issue occurs.

Please keep us posted.

Regards,
Janadee

[makaiguy]

@Mama50055-

No such problem here, using the Roku app on several Android devices.  Are you using Android or iOS?

[Mama50055]

So I had help up to the answering of if I have the latest version of the remote app and what phone I use and then Roku just stopped replying. Thanks for nothing! What was the point of reaching out and asking the questions if you were just going to bail on helping? I have no respect for such companies or people. Useless is worthless!!!

[RokuJohnB]

Hi @Mama50055,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the Roku mobile app since it was not finding your Roku devices or TV. We're happy to assist you further. Please check out this support article here on why the Roku mobile app does not see my Roku streaming device.

Let us know how it works, and we will continue to assist you further.

Sincere regards,

John

[Mama50055]

My network access is set to default. My TV and phone have the same network and use only that network. Manually inputting the last 3 digits of me internet address still does not find thwsystem. I am still using a Samsung s21 ultra with the most up to date version of the app.  Nothing seen or suggested makes the app recognize any of the 3 tvs I never had ab issue with until a few months ago, they have always worked and been recogn9ze up to the point of updating of the app once that happened your remote app no longer recognized any of my tvs and now I am testing this stuff over and over for your feedback and still no matter how many tests I do. The app does not recognize or act like I have any roku devices

[RokuJohnB]

Hi @Mama50055,

Thank you for updating us!

We will be more than happy to assist you further with this issue that you're having with the Roku mobile app. Please ensure that your Roku TV's or devices are linked to the same email address that is associated with your Roku account, including the Roku mobile app.

We hope this helps.

All the best,

John

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help

Thank you,
The Roku Community Team