Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Allyson88
Newbie

Watching on phone doesn't work

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So I downloaded app and created an account to watch on phone (mobile) it is not functioning.  And it's not only on 1 show. I just wanted to watch the early seasons of Great British baking show on my phone 

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makaiguy
Community Streaming Expert

Re: Watching on phone doesn't work

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The Roku app is primarily an alternate remote control for your Roku.  It does incorporate the ability to view The Roku Channel but no others.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Watching on phone doesn't work

Jump to solution

The Roku app is primarily an alternate remote control for your Roku.  It does incorporate the ability to view The Roku Channel but no others.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
6215
Newbie

Re: Watching on phone doesn't work

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It let me watch several movies on my android phone. But now I have no option to select android like I have had previously. 

RottenRae
Reel Rookie

Re: Watching on phone doesn't work

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I am on this forum because of the exact same issue.

I cannot watch the Roku channel on my phone.

Customer service said this also, but google and y'all say we can.

No, we can't.

I have one device available to watch ony Roku app, and it's the tv.

I keep it updated, I have just now uninstalled and reinstalled, nothing.

I'm disappointed I have to go to another room where it is noisy and watch around others.

I would prefer to watch in comfort and privacy.

I see where others are, or were able to do this. Is this just a glitch with the latest update, but then why would customer service say that it is not a feature.

I can watch every other streaming service on my phone, why would Roku limit this, seems inane.

I don't just want to utilize my phone as a remote control, but glad to have that option, as the Roku remote broke within months of purchase and will not turn on or off the tv, while volume and other features still work.

I understand you get what you pay for, and this was inexpensive, but I didn't expect I wouldn't be able to view their own apps licensed programs, that's just cheap.

Rhmi
Newbie

Re: Watching on phone doesn't work

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I have to agree 100%, I'm very disappointed I thought for sure you could at least watch something on your phone besides just the TV regardless like you said it's their program

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