Roku mobile app

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Videos will no longer play in the app

On the android app, i can no longer play videos on my tablet. It automatically goes to the remote to play on my TV. I went to devices and selected to forget the TV. When i pick to play a video, the only option it gives me is to try to connect it to another device (TV), but I don't want to do that. What changed?

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RokuArjiemar
Community Moderator
Community Moderator

Re: Videos will no longer play in the app

Hey, welcome! @WesleyMaddex,

It's always great to see new members here in the Roku Community! 

We appreciate you reaching out to us about the issue with the Roku mobile app. We're pleased to assist.

  • Is this the first time you have encountered this issue?
  • Does updating the app fix the issue?
  • Does updating the phone/tablet OS fix the issue?
  • Does signing out of the account and back in fix?
  • Does deleting/re-downloading the app fix it?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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