Roku mobile app

[Jardel]

I've reseted the passworld a couple of times, but the problem continues.

I am here, logged to answer, but un the app i cant

[AvsGunnar]

@Jardel 

On your mobile device, go to the Roku mobile app settings (storage and cache) and clear the cache.  Then clear the data/storage cache.  Then restart your mobile device, open the mobile app and try the credentials again.

[Jardel]

Unfortunately, it didn't work

[RokuReynan-L]

Hi, @Jardel. 

Greetings from the Roku Community!

Thanks for letting us know that the issue still persists. No worries we're here to provide some steps you can try. 

Could you please try uninstalling and reinstalling the app? If the issue persists, you may try signing in on another device.

We hope this will be sorted out soon.

Regards,
Reynan