Roku mobile app

[weleyva]

Roku mobile app keep getting stuck when I close the app and open it back up thus having to force close the app just to get it working again, using iPhone on latest iOS update

[RokuRiamie-D]

Hi @weleyva,

Thanks for posting in the Roku Community!

We are glad you let us know about the issue you are having with your Roku mobile app. We would be more than willing to help.

Here are several detailed troubleshooting steps that we can recommend for this particular issue.

• Check if the Roku mobile app is up to date.
• Uninstall the Roku Mobile app and reinstall it again.

Please let us know if the issue is persistent.

Regards,
Riamie

[mE_2020_2020]

I e done everything over and over and over again

my Mobile roku App cannot find my Roku ultra.. on the same internet folks

only finds ultra the express Roku i the back room!

as usual Roku help is useless!

[weleyva]

Hey @mE_2020_2020 

 If you have installed it on iPhone try turning on Roku under local network in settings and privacy in the setting area

[weleyva]

Hey @RokuRiamie-D 

I tried all the solutions and it is still doing the same thing and freezing up when I exit the app and open the app again

[123jj]

I’m having the same issue

[123jj]

Roku app is not working on my phone but is working on a family members phone and we both have the same phone

[RokuRiamie-D]

Hi @weleyva,

Thanks for the response!

We understand that you are still having the same trouble with your Roku mobile app.

We highly suggest you try using another mobile device and downloading the Roku mobile app to see if the same issue occurs.

If the same issue happens to another device, we need the following details below to investigate the issue further:

• When did you start to experience this issue?
• Roku mobile app version
• Mobile phone brand and version.

Providing these details, will help us to look closely into the issue. Please keep us posted.

Regards,
Riamie

[atc98092]

---

@mE_2020_2020 wrote:

my Mobile roku App cannot find my Roku ultra.. on the same internet folks

only finds ultra the express Roku i the back room!

---

Not certain what you're saying. First you say it can't find your Ultra then you say it only finds the Ultra.

Anyway, there's a setting in the menu that can turn remote access off. Look in the Settings/System/Advanced system settings/Device connect. Also look under Control by mobile apps in the same menu location. Those both have to be enabled for the app to work. Also don't forget that the network must not be public (such as dorms, hotels, or other non-private network) and even on a private network there must not be a security switch enabled that blocks WiFi devices from seeing other devices on the network. That one trips up many people.