Roku mobile app

[TheBig_D]

What is going on? At first I see a huge mobile ad banner at the bottom of the Roku App in the device tab. Then, I sign in and now there’s a giant white bar at the top that gets larger when you scroll. 

[RokuRiamie-D]

Hi @TheBig_D,

Thanks for your first post in the Roku Community!

We are glad you are here sharing about the issue you are having with your Roku mobile app. No worries, we're here to help.

Could you please send us a screenshot from your mobile device so we can examine your situation more closely? Specifically, we would like to see the screen displaying the banner you mentioned in the Roku mobile app. This visual will help us gain clearer insight into the issue at hand.

In the meantime, we suggest you try to uninstall the Roku mobile app on your phone and reinstall it again.

For more details, please visit our Roku Support article: How to sign in to the Roku mobile app

Thank you for your cooperation, we look forward to your response.

Regards,
Riamie

[TheBig_D]

Took me a while on how to post a pic. I have discovered that mobile site doesn't give you that option. You can see the giant white bar at the top of the screen. It gets bigger if I scroll through the devices.  Also, it is almost impossible to see on this site with a white background....

[RokuRiamie-D]

Hi @TheBig_D,

Thanks for the response.

It seems like the photo that you sent was unable to view. Please refer to this link to insert an image on your post: How do I insert an image in a post?

We look forward to your response.

Regards,
Riamie