Roku mobile app

[Cobleskill]

Does Roku Support follow these postings? Are they even aware that this problem exists? Any suggestions as to how to get this message to them would be helpful.

Roku Support are you listening?

[atc98092]

OK, checked my iPad and realized I didn't have the app installed on that particular iPad. I installed it and logged into my account. Once it searched my network, it found all of my online Roku devices (a couple are not powered up). Since the Premiere was on the TV beside me, I connected to that one and used the remote function. It all worked. It's the most recent version of the iOS app and the Premiere is on 12.0 OS. So everything is up to date. 

[PJX]

This is not working for me and others.  Not sure how OP had a problem with the app when it was not installed.

[Cobleskill]

I was using the Roku app (official) from the App Store on my iPad. It use to work but doesn’t work now. What is Premiere and does it have private listening?

[Ukor_user]

Agreed. I’m still having same problem. Official Roku app not working on iPad since last update but still works on iPhone. The recent posted solution doesn’t align with my issue. iPad app won’t open beyond start up buffering spinning circle screen.

thank you everyone for posting. Hopefully it gets Roku attention.

[Ukor_user]

This is not a solution to my issue. I don’t know why it is marked as solution

[PJX]

7th gen iPad running iPadOS 16.5 here.

[atc98092]

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@Cobleskill wrote:

I was using the Roku app (official) from the App Store on my iPad. It use to work but doesn’t work now. What is Premiere and does it have private listening?

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The Premiere is a model of Roku player that is no longer available. There were 7th and 8th generation versions available, but Roku is now in their tenth generation of players. My Premiere has private listening because I added a Voice Remote to it. The Premiere did not come with a WiFi remote standard. The basic IR remote does not have a headphone jack for private listening.

I don't know who marked my solution as accepted, as it really doesn't offer any solution. As of this morning my app isn't working either, but it did yesterday when I first installed it. A removal, reboot and reinstall has not resolved the problem. It does appear that Roku has an issue with the iPad app (which differs from the app on an iPhone). 

I installed the app on my work iPad, which is the same model I own except it has cellular. It too worked after install. I'll check it again after a few hours to see if it continues to work.

[Cobleskill]

Sorry I marked it as accepted in error. Still no solution to my problem.

[Cobleskill]

I am a retired systems programmer analyst. It looks like their System Integrated Testing is lacking. They may have tested it on all platforms.