Roku mobile app

[bhantared]

Okay so, I couldn’t find my Roku remote so I downloaded a universal remote on my phone. This universal remote had a private listening feature and I was like “oh that’s cool” so I clicked on it. Naturally, it went into private listening mode but the problem is, it won’t turn off. I did a TV/audio reset — didnt go away. I tried pressing the volume and mute buttons (universal remote)—didn’t go away. I went to settings and tried to disconnect the remote but it wasn’t showing up in my settings. I just found the original remote and the private listening feature is still not going away. Now I’m freaking out bc I don’t know how to fix this. I’m using a Hisense TV btw.

[RokuEmmanuel-D · Accepted solution]

Hi, @bhantared.

A warm welcome to the Roku Community!

We've noticed that you're experiencing an issue with the Headphones Mode (Private listening) on the remote app you've used for your Roku TV. Don't worry; we're here to look closely at it.

To isolate the root cause of the problem, consider the suggested steps below:

• Check if you downloaded the correct Roku App. You can check it here: Roku Mobile App Official.
• You can also visit this support website: How to use the Roku mobile app to control your Roku streaming device without a remote.
• Also, learn more about How to install the Roku mobile app on any mobile device.

In addition to that, make sure that when using the Headphones Mode, check if you tap the correct icon,

We recommend checking it to see if the problem is resolved. Let us know if this improves your current situation. For more detailed instructions on using Headphones Mode, visit this support article here.

Please keep us posted for more updates.

Regards,
Emman