Roku mobile app

[Sposkus]

None of the suggested fixes make any difference, it has been almost a year that it won't connect or even find the device. I have tried every few weeks to go through all of the provided steps by Roku and it never works. I see this has been an ongoing problem for over a year with absolutely no actual help from Roku. 

[Popweed]

My tv keeps flashing on and off and won’t connect 

[RokuJechealR]

Hi @Popweed,

Thanks for your first post to the Roku Community!

We need additional details to learn more about your issue and see how we can assist you.

For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did the issue start?
• What is your Roku device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel