Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Ios app pop up on remote control

How can I turn iff the new pop up and revert to the precious version of thenios app.  The popup feature you have added is constantly getting in the way of my usage of the bottom of fnthe remote.  Furthermore,  when I least expect it,  it covers the entire keyboard.  I appreciate the need to update interfaces and utilize software engineers.  Perhaps you should make the control screen customizable instead of annoyingly locked.  

Regards.

Labels (1)
6 REPLIES 6
patio
Newbie

Re: Ios app pop up on remote control

I have the same problem, I hate the “my roku” pop up at the bottom of the iPhone remote screen. How can I remove it and just see the band of channels at the bottom to close from like before?;

ErinS38
Newbie

Re: Ios app pop up on remote control

Me too.  This pop up is making me crazy.  I'm hoping there is a way to hide it, but I haven't found anything in Settings or My Account.

The_User
Reel Rookie

Re: Ios app pop up on remote control

I’m about a a week away from throwing all my Roku devices in the trash over this dumb pop-up. Whoever thought this was a good idea has obviously never used the app. Please allow customization or just remove the absolutely useless feature. I regret updating my app. 

danmperez
Newbie

Re: Ios app pop up on remote control

Just adding my voice to this issue - huge source of frustration when tying to use the Roku mobile app.

Cbane1991
Newbie

Re: Ios app pop up on remote control

I hate to say it but I am with you. I’ve purchased 6 Roku tv/devices over the years and the physical remotes never seem to work for long, so the app was perfect. Now it looks like a bad NASCAR…but the worst part is that it just stretches over the entire remote for no reason. I’m ready to scrap it all for a better product.

The_User
Reel Rookie

Re: Ios app pop up on remote control

I keep checking for updates to see if they’ve changed this obviously thoughtless design flaw, but they haven’t. This is specifically a problem for me because I use headphones and it covers the headphone icon in the app. No way to connect the headphones except by using the app. I’m experimenting with other devices and will (unfortunately) leave Roku behind if they can’t fix this usability issue. I do however really like my Roku devices and service, otherwise, so this is not just me trying to trash them or their products. 

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