Roku mobile app

[Jbzic]

Also experiencing this problem. (I also have a soundbar connected as well that’s controlled by Roku volume hdmi arc, if that’s maybe related.)

[RokuJohnB]

Hi @Jbzic,

A warm welcome here in the Roku Community!

We'd like to investigate further this issue that you're experiencing. Could you elaborate more about the problem that you had? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John

[Jbzic]

Reproduction steps:
- Connect soundbar to Roku via HDMI-ARC and configure it so that soundbar volume and power are controlled by Roku remote.
- Using Spotify on iOS, select the option to play a song on the Roku using the Roku's Spotify app. The app will open and music will play.
- Try controlling the volume via the iOS device using either the Roku volume buttons, the device volume buttons, or anything else.
- The volume will momentarily change as desired and then go wild with a mind of its own, usually gradually lowering the volume down to zero.

Aside from power cycling everything I have no idea what troubleshooting steps to do.

[RokuJohnB]

Hi @Jbzic,

We appreciate the information that you have shared with us!

Please try to remove and re-add the Roku mobile app. Let's try to see if that will be able to fix the issue.

If the problem still persists, please keep us posted.

Best regards,

John

[Jbzic]

I deleted and reinstalled. Still the same issue.

[RokuTakashi]

Thanks for keeping us posted, @Jbzic

Could you please provide the following information below:

• Mobile device information such as Brand, Model, and OS version.
• Roku Mobile app version.
• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).

The details you provide are important for us to investigate this issue further.

All the best,
Kash

[Jbzic]

iPhone 15 Pro running 17.2.1

Roku app version 9.10.1

Roku on a TCL 55R635. Serial number X00300RUC7SY. Device ID S05EY0AUC7SY. Software version 12.5.0 build 4176-88.

[RokuTakashi]

Hi, @Jbzic

Thanks for keeping us posted.

With the information you've provided, it will be passed along to the appropriate Roku team who'll look further into the issue. Investigation will be conducted once certain aspects have been identified.

We hope this will be sorted out.

All the best,

Kash

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team