Roku mobile app

[jgthomas5418]

I have followed all the instructions.   I uninstalled my app, reset my connections, restarted my TV and it still will not connect to the Roku app.   I did it manually and it still will not connect.  Can someone please help with this issue?  I followed each step that was listed in the community step by step and it is not connecting.  Please advise.  I check to see if the app needs to be updated also.  There are no updates.  

[RokuEmmanuel-D]

Welcome, @jgthomas5418. 

Thanks for flagging this issue! It looks like your app won't connect to your Roku TV, and we're here to help!

Have you tried clearing the cache on your Roku app? It might help!

Here's how:

1. Go to Settings > Apps > Google Play Store
2. Select Storage & Cache and tap on Clear Cache

Still won't connect? Here's a link for more tips.

Feel free to reach out if help is still needed.

Roku Community Team

[cm16]

If your Roku app isn’t connecting to your Roku TV, the first thing to check is whether both devices are on the same Wi-Fi network. You’d be surprised how often they end up on different ones, especially if you have multiple networks at home.

A quick restart of both your phone and the Roku TV can also work wonders—it’s a simple fix that solves more problems than you’d expect. Another thing to check is whether your Roku TV allows external control. There’s a setting for that under advance system settings, and it should be set to default or permissive so the app can find it.

If your phone still won’t connect, try adding the Roku TV manually using its IP address. And if all else fails, sometimes just updating or reinstalling the Roku app does the trick.