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Tylerelder
Reel Rookie

Cannot find my device on the App (Tried everything)

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I’ve been using my Roku stick for years, and it’s worked with the app remote until the last few days.  

I recently got a new WiFi network, and in the beginning the app connected and worked.  Then, all of a sudden, the app can no longer find my device.  I’ve tried everything to troubleshoot:

-Restart App and device 

-unplug device, try another hdmi input 

- sign out and redownload Roku on my phone and TV

-manually connect with IP address

- restart and unplug WiFi 

nothing is working!! The app is the only way I can connect to speakers and this is super frustrating.  Help!

Roku Streaming Stick (3600 series) 

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renojim
Community Streaming Expert

Re: Cannot find my device on the App (Tried everything)

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I don't know why it would suddenly get enabled, but some routers have a setting for "client isolation" so that connected devices can't communicate with each other.  It's commonly enabled on public networks, but home users wouldn't generally use it.

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5 REPLIES 5
renojim
Community Streaming Expert

Re: Cannot find my device on the App (Tried everything)

Jump to solution

I don't know why it would suddenly get enabled, but some routers have a setting for "client isolation" so that connected devices can't communicate with each other.  It's commonly enabled on public networks, but home users wouldn't generally use it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Tylerelder
Reel Rookie

Re: Cannot find my device on the App (Tried everything)

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YOU ARE MY HERO. 
Apparently Spectrum calls client isolation “UPnP”, once I turned that on everything worked!

 

thank you!

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Re: Cannot find my device on the App (Tried everything)

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I am having the same issue and have Spectrum. How do you turn UPnP on? @Tylerelder 

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Re: Cannot find my device on the App (Tried everything)

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How do you change this setting?  I have spectrum also.

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Tylerelder
Reel Rookie

Re: Cannot find my device on the App (Tried everything)

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In the spectrum app there is a Upnp switch, but it’s STILL blocking my Roku.  

I need to reset Upnp like every three days to keep it working Roku Streaming Stick (3600 series) 

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