Roku mobile app

[RokuMary-F]

Hi @terry106sc,

Thanks for keeping in touch and providing the additional information.

We're sorry to hear that you've been having this trouble with trying to connect your iPhone to the Roku mobile app.

We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to let the Community know.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Mary

[RokuMary-F]

Hi Roku Community users,

Thanks for sharing your observation.

We are currently aware of the issue and our appropriate team is working diligently to resolve the issue. Rest assured once more information is available I'll be sure to update this Community thread.

In the meantime, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• mobile device brand, model, and OS version
• Roku mobile app version
• steps to reproduce the issue you are seeing

We look forward to your responses and gathering your details.


Best regards,
Mary

[GreenScrew]

If you want some devices/serial numbers here's a list from me. ALL OF THESE DO NOT WORK with my iPhone 14. The iPhone 14 DOES NOT FIND THEM! Not a single one of them!!!

Now, an iPhone 13, and an iPhone 12, and 2 different iPads all find them perfectly fine!! 

Doesn't this help articulate that the problem MUST NOT be with any specific Roku devices?? BTW, all of the Roku devices are set to update, they are all as current as the latest software available to them. But clearly this is entirely irrelevant!! (Also you might note that I'm an avid consumer of Roku products)

Location   Serial number 

Bunk House   1GS3DE062598

Home Bar   1GU45U088732

Bunkhouse   4E7569005438

Walkout Bar   YR005G947308

Bedroom   YR005M832239

S/N ..5731   YF007R195731

Family room   YJ0006170456

Cabin basement   YJ0046996369

Home Garage   YF006G432043

Cabin Garage   YJ0010664228

55” TCL TV   YN00WF482232

55” Hisense TV   X01300R6CLRP

65” TCL TV   X01200G5J7S6

[RokuDanny-R]

Hi @GreenScrew 

Thanks for providing us with your device(s) information.

Please be aware that I have passed along your concerns to the appropriate Roku team to investigate further.

Once more information is available, I'll be sure to update this Roku Community thread.

Your patience and understanding in the meantime is much appreciated.

Thanks,
Danny

[GreenScrew]

YEAH!!!!  YOU FIXED IT!!! My iPhone 14 found all local devices this morning. Nice work guys it’s greatly appreciated. 

[terry106sc]

Well who would have thunk it.  I gave up, switched to other streaming devices and could be happier.  My 3 Roku devices went in the trash several weeks ago.   I wish Roku would have gotten on this sooner but I'm glad it's finally resolved for so many that were still waiting.

[Ish23]

I’ve had this issue for 3 months. Make sure your WiFi router is set to “Hidden” or “Private”. 

[gpsnuff]

reset network settings bingo

[gpsnuff]

reset network connection bingo

[Dbarkley]

I was having this exact issue. I just had to go into setting, click on Roku in my list of apps and enable the “local network” option.