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KR93
Reel Rookie

UFC 291 Roku charged me but the only thing that came up was an error occurred

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Purchase UFC 291, Only to get an error screen deleted the app reset the system just to come back to the same error screen spent 2 hours trying to get to work and spent 72 dollars to watch 

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RokuArjiemar
Community Moderator
Community Moderator

Re: UFC 291 Roku charged me but the only thing that came up was an error occurred

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Hello! @KR93,

Thanks for your post,

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

Please feel free to let us know if you need any additional assistance!

Thanks,

Arjiemar 

Arjiemar
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: UFC 291 Roku charged me but the only thing that came up was an error occurred

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Hi @KR93,

Welcome to the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help. What is the error code or message you are encountering? In addition, Does the issue only occur on a specific channel or all channels on your Roku device?

With more detailed information, we will be able to assist you further.

Best regards,

Chel

Jecheal R.
Roku Community Moderator
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KR93
Reel Rookie

Re: UFC 291 Roku charged me but the only thing that came up was an error occurred

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Thank you for the reply, This was a purchase for the live UFC event on the UFC app after I purchase the live event nothing came up and then I would hit the purchase again. Screen would say the item has already been purchased. Hit continue after hitting continue would get the message an error occured please try again. I took photos of both screens. 

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RokuArjiemar
Community Moderator
Community Moderator

Re: UFC 291 Roku charged me but the only thing that came up was an error occurred

Jump to solution

Hello! @KR93,

Thanks for your post,

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions.

Please feel free to let us know if you need any additional assistance!

Thanks,

Arjiemar 

Arjiemar
Roku Community Moderator
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