Roku mobile app

[2swt4all]

Hi! I have the same annoying issue signing in with my Amazon Fire Tablet. I just chatted extensively with a Roku agent for them to tell me it must be an Amazon issue. Like I disagree if I couldn't access the Roku app completely on my tablet then maybe I would agree but since it says my login information doesn't match their records or something to that effect when like you said I know for a fact it's the right email and password information cause works on my other devices. Have you had any resolution to this problem? Did you find a way to login via your Amazon tablet? If so please let me know in a reply. Thank you. And if anyone else has a solution to this problem please reply. Have a great day!

[Greyhouse]

I see Roku has not addressed this issue for many months beyond asking the same troubleshooting questions.  

I have the same issue and it's driving me nuts because there's content I can't access any other way.

Why disable it on a fire tablet when it works perfectly on a fire stick??

[Jpj408]

I can't access the app on my Kindle, but I can log in via the web browser and watch content.  You may want to try it that way...

[bohratom]

Exact same issue as everyone, new Fire HD10 13th Gen and password/username never work. I see the reason seems due to how we installed google play on the fire hd10 and Roku will not work on it. 

[tpribors]

Spoiler

And yet they won't submit a supported version to the Amazon/Fire store.  Other apps I've "sideloaded" from the regular Play Store work fine.

You also answered the question about whether a newer version of the Fire 10 might work so now I don't need to replace my older one...

[krysavy]

Very disappointed 8n Roku's nonresponse to this issue!

[Jpj408]

I agree! It's been 5 months and nothing.  They don't really care...

[MadShopper]

Still broken.  Roku, I just bought my 4th streaming stick, 2nd that I have given as a present because I like the platform so much.  I'm rethinking this now, though, because the Fire Max 11 (13 gen, build 0025837710212) I have has this same issue, and it seems like this should be so easy to fix.  I care less about making the home screen have clever Easter Eggs than I do about having access to that home screen, whatever it holds.

[RokuEmmanuel-D]

Hi Community Users!

We completely understand your frustration about the issue you're experiencing with the Roku app on your Fire Tablet. 

Please note that this issue is still under investigation. We are encouraging everyone to please provide the following details below for additional visibility:

• Roku Mobile App Version (You can see this on the Google Play Store)
• Fire Tablet model and Android Version. 

This will help us sort everything out. Please get back to us. 

Best,
Emman

[MadShopper]

device model Fire Max 11 (13th gen)

Roku app version 12.1.0.4644812

Fire OS 8.3.3.2 (Android 11, API Level 30, per web)