Roku mobile app

[MikeC90]

Hi everyone, 

So I had to do a full factory reset on my TCL Roku TV because of a picture quality issue.

The problem that I'm having now is that because I did the factory reset, my tv is not connected to my wifi, and as a result the Roku Remote app for my phone can't find any devices (my tv). I know they need to be on the same wifi network. The voice remote doesn't work, obviously, because it's not paired to the tv.

It's sort of a weird cycle.

Does anyone know what the solution would be?

I hope I'm explaining this clearly, please ask for clarification.

[MikeC90]

Resolved.

Sorry all - I was able to pair the remote after all by hitting the home and back button simultaneously.

[Jcross1118]

This is the exact same issue I’m having today. 
my living room TV is not showing up on my app because I had the factory reset but because it’s not finding the device I’m unable to even pull up the remote, (it says I have to connect to a device first)  so how did you hit the Home and back button??

[MikeC90]

Yes! The home button and back arrow (made the mistake of hitting the back button that’s part of the 4 in the middle)

Holding those together for 5-10 seconds should cause the green light to go on, and the remote should start working.

[renojim · Accepted solution]

@Jcross1118, if you factory reset your Roku TV, you can't use the app until it's connected to your network and to accomplish that you need a physical remote.  If you lost yours or it no longer works you have three options:

1. Buy a Roku Voice remote
2. Get a replacement remote from the TV's manufacturer (which may not be Roku)
3. Get a universal remote that supports Roku TVs

Accessories | Roku Player, Streaming Stick, Smart TV & Audio Accessories | Roku

[cararox]

Thank you for this, was having the exact same problem and this solved it.