Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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HillsWife3
Newbie

App remote will not connect to device after update

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After the new update on 10/21/2023, my Roku mobile app will not connect to my tv, it searches for the device and will not actually connect 9 out of 10 times. When it does, it won’t do anything and the apps, such as Netflix, Hulu, etc, will not show up. 

1 Solution

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RokuEuniceL
Community Moderator
Community Moderator

Re: App remote will not connect to device after update

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Hi @Lilac2017,

Welcome, and thanks for posting here in the Roku Community!

We'd like to know more about it so we can further assist you. When did this issue occur? Did you make any changes to your wireless network? Is your phone connected to the same Wi-Fi network as your Roku device? Do you still have a physical Roku remote with you? Please provide us with more details so we can further assist you.

In the meantime, you can try to connect to your Roku device manually by locating the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

  1. Launch the Roku mobile app.
  2. Tap Devices.
  3. Tap Get Help?
  4. Select Connect manually.
  5. Enter the IP address of your Roku device and tap Connect.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,
Eunice

Eunice L.
Roku Community Moderator

View solution in original post

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3 REPLIES 3
RokuERey
Community Moderator
Community Moderator

Re: App remote will not connect to device after update

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Hi @HillsWife3,

Greetings from the Roku Community!

We want to help. Could you tell us if reinstalling the app and performing a system restart on your device helps address the issue?

Or tell us what troubleshooting steps you've tried so that we can provide you with the appropriate next step.

Best regards,

Rey

ERey.
Roku Community Moderator
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Lilac2017
Reel Rookie

Re: App remote will not connect to device after update

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I'm having the same issue. My S10 used to be able to act as remotes for my 2 TCL Roku TVs but now it says it can't find anything.

I've done a system restart on the TV, closed and re-opened the mobile app and - nope.

HELP!!

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RokuEuniceL
Community Moderator
Community Moderator

Re: App remote will not connect to device after update

Jump to solution

Hi @Lilac2017,

Welcome, and thanks for posting here in the Roku Community!

We'd like to know more about it so we can further assist you. When did this issue occur? Did you make any changes to your wireless network? Is your phone connected to the same Wi-Fi network as your Roku device? Do you still have a physical Roku remote with you? Please provide us with more details so we can further assist you.

In the meantime, you can try to connect to your Roku device manually by locating the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

  1. Launch the Roku mobile app.
  2. Tap Devices.
  3. Tap Get Help?
  4. Select Connect manually.
  5. Enter the IP address of your Roku device and tap Connect.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,
Eunice

Eunice L.
Roku Community Moderator
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