How to get upgrade hardware offered for not supported models
If you have any personalized upgrade offers, you will find them at https://my.roku.com/upgrade/.
Login with the Roku login associated with your obsolete device to see the upgrade offers, if any.
Hello, I am the original owner of a Model 2050X. It has been troublesome and has not worked well for me. Now it doesn't work at all as it is not supported.
I had an upgrade opportunity on my Roku screen displayed "Lets get you an upgrade for longtime streaming customers."
Now the link says I have no offers or upgrades.
Can Roku re-instate to my account any offers for discounts on new equipment for loyal customers with non-working unsupported legacy hardware?
Or...Should I be messaging a direct representative of Roku accounts/promotions?
Thanks for the inquiry.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
When you log into https://my.roku.com/upgrade/, you will get a personalized list of discount offers based on the login.
Be sure to use the login associated with the old hardware.
If the hardware hasn't been used in a while, the offer may have expired.
With the global supply chain crunch, reduced supply and increased demand, a lot of sales and special offers have been withdrawn. I don't know if this is the case for Roku.
That said, I use SlickDeals as a place to watch for Roku sales.