nealdg
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11-21-2021
06:14 PM
Inability to get the Roku home screen
I have a Roku 2. I can only get the Roku screen advertising their Roku TV. No matter what I do I can't get off of this screen and back to my Roku home page, where all of the alternative channels are listed.
3 REPLIES 3
makaiguy
Community Streaming Expert
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11-21-2021
10:47 PM
Re: Inability to get the Roku home screen
Does unplugging the Roku from its power source for a few seconds allow you to get to your Roku home screen when the system restarts?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Eleasarreyes
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11-25-2021
05:58 PM
Re: Inability to get the Roku home screen
atc98092
Community Streaming Expert
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11-25-2021
06:09 PM
Re: Inability to get the Roku home screen
You need to be more specific about your model Roku. There are two different Roku 2 players, and three more that have 2 in the model name. Not all of these are still supported by Roku, and all five of them are going to have issues with some of the latest channels. The absolute newest Roku 2 model is over 5 1/2 years old, and the hardware is far less capable than the latest players.
Dan
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee, just another user.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee, just another user.