Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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dmwilson316
Level 7

Amazon Prime Dropping Roku Support??

Rec’d curious email from Prime stating the following: 

Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021. We are continually upgrading our service and this occasionally means we can no longer support certain device models. 

Before clicking links want to investigate…thanks for your feedback. 

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30 REPLIES 30\
rprdds24
Level 8

Re: Amazon Prime Dropping Roku Support??

I received the same email. How do I determine which model numbers i have. I have 3 Roku's.

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unsavy
Level 7

Re: Amazon Prime Dropping Roku Support??

SO I HAVE THE 2720, CAN  I UPGRADE THRU THE TV PROMOTION OR DO I HAVE TO BUY A WHOLE NEW UNIT?

THANKS

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unsavy
Level 7

Re: Amazon Prime Dropping Roku Support??

I found mine on the bottom of the roku black box

rprdds24
Level 8

Re: Amazon Prime Dropping Roku Support??

Unfortunately, I didn't save any of the boxes. For the record, I have 2 Streaming Stick +'s and a Streaming  Stick.

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devraj50
Level 7

Re: Amazon Prime Dropping Roku Support??

Is the Roku Express one of the devices being dropped by amazon?

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makaiguy
Community Streaming Expert

Re: Amazon Prime Dropping Roku Support??

Check your model number from the Roku home page.  Menu path Settings > System > About


@devraj50 wrote:

Is the Roku Express one of the devices being dropped by amazon?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
rprdds24
Level 8

Re: Amazon Prime Dropping Roku Support??

Thank-you. That did it. I was fooled because it didn't look like any of the numbers mentioned. Thanks again.

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DBDukes
Community Streaming Expert

Re: Amazon Prime Dropping Roku Support??

@dmwilson316 

Those are all old ancient devices (by technology standards), the most recent one of those dating from 2014.

Roku dropped support for those devices, except for four of them, several years ago. The four Roku officially supports are old (2014 or earlier) and are devices I'd recommend retiring anyway.

If you have one of those devices, upgrade it. If you don't, don't worry about it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

jergens999
Level 7

Re: Amazon Prime Dropping Roku Support??

I deleted that email but now I want the link for the deal to get a discounted Roku. Does anyone have that? Or know how big of a discount it was? Thanks.

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