RayMyers
Visitor
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2017
09:36 AM
Wistia on Direct Publisher
Has anyone been able to make Wistia video hosting service work using a Roku Direct Publisher Feed?
I can make everything work except one thing:
But videos will not play.
After you click "play" - the interface briefly says "Loading" - then shows a button labeled "Play Again"- but nothing played.
Here are things I have tried:
The things I'm trying to learn are:
Help sincerely appreciated.
I can make everything work except one thing:
- Channel created - all the logos & titles are perfect
- Categories work as intended
- Thumbnails, duration, descriptions, etc. all work well
- NO errors are returned after ingesting the feed.
- Channel shows on Roku - I can navigate through all the categories and videos
But videos will not play.
After you click "play" - the interface briefly says "Loading" - then shows a button labeled "Play Again"- but nothing played.
Here are things I have tried:
- Update settings in Wistia to allow ANY domain or IP address to view the video
- Tweaked several settings in my feed including quality (settled on UHD), videoType (settled on HLS)
- The error message was: Error: Video Playback Error: malformed data StreamURL: https://....
The things I'm trying to learn are:
- Has anyone done this before? If so:
- What are the settings used in the Direct Publisher Feed?
- What domain or domains must be whitelisted to allows Roku access to the videos?
Help sincerely appreciated.
5 REPLIES 5
tim_beynart
Channel Surfer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2017
10:02 AM
Re: Wistia on Direct Publisher
First things first, you need to set up observers for the errors coming off the video node in your app, then check the telnet log.
UHD/4K seems like it would be a problem, at least during troubleshooting.
We use HLS 24/7, so it definitely works. I would check to see if Wistia is using some kind of tokenization on the manifests and/or segments.
UHD/4K seems like it would be a problem, at least during troubleshooting.
We use HLS 24/7, so it definitely works. I would check to see if Wistia is using some kind of tokenization on the manifests and/or segments.
tim_beynart
Channel Surfer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2017
10:03 AM
Re: Wistia on Direct Publisher
I just noticed you are using Direct Publisher, do you even have an app to sideload? Or is this 100% hosted by Roku? I am unfamiliar with DP.
RayMyers
Visitor
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2017
10:32 AM
Re: Wistia on Direct Publisher
HI, Tim - and thank you for your reply.
Wistia handles all of the details of adaptive streaming automatically - and states only that it outputs in an HLS format. Since they are 3rd party, I will not have access to their server logs - only their analytics - which shows now play activity on the test videos.
In my previous request for assistance form Wistia they stated only that Roku is not a "supported" platform - but that I may be able to make it work - but I'm on my own for figuring it out.
I will see how they respond to if they are "using some kind of tokenization on the manifests and/or segments"
Thank you again!
Wistia handles all of the details of adaptive streaming automatically - and states only that it outputs in an HLS format. Since they are 3rd party, I will not have access to their server logs - only their analytics - which shows now play activity on the test videos.
In my previous request for assistance form Wistia they stated only that Roku is not a "supported" platform - but that I may be able to make it work - but I'm on my own for figuring it out.
I will see how they respond to if they are "using some kind of tokenization on the manifests and/or segments"
Thank you again!
Bobtv18
Visitor
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-22-2018
07:00 PM
Re: Wistia on Direct Publisher
Hi, is there any updates on being able to use Wistia videos on Roku? Thank you
RoyalPetBox
Reel Rookie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-09-2024
01:02 PM
Re: Wistia on Direct Publisher
I was able to get this to work. I'm not using direct publisher, (I coded my channel), but I figured out how to get the HLS video URL properly formatted in my content feed XML file. Here it is:
url="https://fast.wistia.net/embed/medias/XXXXXXXX.m3u8"
Replace the XXXXXXXX with the last digits of the share URL (shown in Wistia when you click "share" for the desired video, then copy the code after medias/ and insert in place of the x'es )