Roku Direct Publisher

[RehDogg]

Great news I just got a response from the support helpdesk and the problem has been resolved. Here’s what they said below

Paulina (Roku Partner Success)

Jan 6, 2023, 4:52 AM PST

Hi there,
 
Thank you for your patience.
 
The issue has been fixed by our engineering team. You should be able to access and update your channels without any errors.

[RehDogg]

problem fixed

Paulina (Roku Partner Success)

Jan 6, 2023, 4:52 AM PST

Hi there,
 
Thank you for your patience.
 
The issue has been fixed by our engineering team. You should be able to access and update your channels without any errors.

[RaoulPeck]

The issue hasn't been fixed - not only I am not able to update my Chanel and receive the same error - I am still in the creation phase, and I am not able to pass the Feed screen. After entering the feed link I am clicking on continue and nothing is happening, I see the loading icon and the page doesn't move. and when I am forced to log out after waiting for hours, I login and when I can click on edit the channel so I can continue I get the error message that the Chanel data couldn't be retrieved. So I don't know what your engineers fixed, because the error for me still there since yesterday. I have tried using Safari, Chrome, Firefox and nothing works.

[josiah1010]

I get the same thing when I try to create a new channel. I can however access my channel page now, so I'd say they fixed that issue.

I need the channel creation issue resolved tho.

[RehDogg]

I will check when i am hone if not fixed I will send screenshot and reply to Roku support. 

[RehDogg]

My channel working now

[RaoulPeck]

I delete the first channel - just did try to add a new one and still cannot pass the feed link entry screen. When I click on Weiter (Continue) the site just load, but I don't progress to the next - been like this since yesterday - I got a message from Roku that they are looking into it

[ferdiworks]

I still cannot access some channels and get an error: "There was an error retrieving channel information. Please try again by reloading your browser or contact customer service for more information."

Refreshing doesn't work - Doesn't matter how many times or any browser you try!

Even signing in from another device or trying multiple devices! Doesn't work! 

Roku Partner success partnersuccess@roku.com will answer after a day or so maybe 2 to 3 days! They will then say they cannot reproduce your error. You then will have to do a Loom video or screen record and send it to them. Next, you will get an answer that they placed a bug report and will be stuck in the loop for a few weeks months, and hope not years!

Why does this happen to one or a few channels and not all? Why does this happen to new channels you try to add or update?

Does anyone out there find an answer or solution? I read everything from clearing your cache to rebooting your modem to trying another Internet connection away from your home or office! Trying another device! Good luck with that LOL!

[Dolce1]

I am having the same problem. Is there a solution for this as yet?

[RehDogg]

My problem has been resolved for a while now what I did was email them and let them know if my situation and they fixed it. This is the email address you need . 

partnersuccess@roku.com