Roku Direct Publisher

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mmahoney
Level 7

Roku Published Channel not displaying updates

Hello,
I have two channels, one published and one unpublished. On the published one, when I update the json feed, and wait a couple hours, the feed status shows that it ingested that item. But the channel never shows the updates. With the unpublished channel, pulling from the same json file, when I click refresh now, and wait a few minutes, I can see in feed status that it ingested them item and the changes are reflected onto the channel. Why is the changes only showing on the unpublished channel?

Thanks,
Mike
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10 Replies
Baradanikto
Level 9

Re: Roku Published Channel not displaying updates

Where do you host your feed file, and, do you use caching?
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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mmahoney
Level 7

Re: Roku Published Channel not displaying updates

"Baradanikto" wrote:
Where do you host your feed file, and, do you use caching?

Hello,
Sorry for the late reply. I host the file on my website server. Caching is disabled.
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Baradanikto
Level 9

Re: Roku Published Channel not displaying updates

Are you absolutely certain that the feed file is the same for both channels?  Sometimes, a category or play list error can cause a missing video.
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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mmahoney
Level 7

Re: Roku Published Channel not displaying updates

"Baradanikto" wrote:
Are you absolutely certain that the feed file is the same for both channels?  Sometimes, a category or play list error can cause a missing video.

I am 100% sure it is the same file. I have checked numerous times.
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Baradanikto
Level 9

Re: Roku Published Channel not displaying updates

Are you specifying your categories in the feed file, or, in the developer portal? If you'd like, I can use the software I wrote to validate your feed file. Other than that, I'm drawing a blank as the reason for your problem.
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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mmahoney
Level 7

Re: Roku Published Channel not displaying updates

"Baradanikto" wrote:
Are you specifying your categories in the feed file, or, in the developer portal?  If you'd like, I can use the software I wrote to validate your feed file. Other than that, I'm drawing a blank as the reason for your problem.

If you could verify it, that would be great. I am putting the categories in the feed file.
JSON Feed:
https://www.wcat-tv.org/wp-json/tv/roku/
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Baradanikto
Level 9

Re: Roku Published Channel not displaying updates

I loaded your feed file using my software.  The only complaint was:

Empty 'tv special' object found in feed file.

I'm not sure if that's enough to cause your problem.  However, having an empty json object seems like a potential problem waiting to happen.  If the object is empty, it really shouldn't be in the feed file since all it can do is cause confusion.  And, I don't know if the Roku validation rules are different for an unpublished channel vs. a published one.
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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mmahoney
Level 7

Re: Roku Published Channel not displaying updates

"Baradanikto" wrote:
I loaded your feed file using my software.  The only complaint was:

Empty 'tv special' object found in feed file.

I'm not sure if that's enough to cause your problem.  However, having an empty json object seems like a potential problem waiting to happen.  If the object is empty, it really shouldn't be in the feed file since all it can do is cause confusion.  And, I don't know if the Roku validation rules are different for an unpublished channel vs. a published one.

Who would I contact about this issue? I am still having the problem. I have tried everything, and I still see no results.
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Baradanikto
Level 9

Re: Roku Published Channel not displaying updates

Is there a particular video in your feed that won't display, or, all videos? If it's one, can you identify it in the feed you posted?
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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