Roku Direct Publisher

[mmahoney]

Hello,
I have two channels, one published and one unpublished. On the published one, when I update the json feed, and wait a couple hours, the feed status shows that it ingested that item. But the channel never shows the updates. With the unpublished channel, pulling from the same json file, when I click refresh now, and wait a few minutes, I can see in feed status that it ingested them item and the changes are reflected onto the channel. Why is the changes only showing on the unpublished channel?

Thanks,
Mike

[Baradanikto]

Where do you host your feed file, and, do you use caching?

[mmahoney]

"Baradanikto" wrote:
Where do you host your feed file, and, do you use caching?

Hello,
Sorry for the late reply. I host the file on my website server. Caching is disabled.

[Baradanikto]

Are you absolutely certain that the feed file is the same for both channels?  Sometimes, a category or play list error can cause a missing video.

[mmahoney]

"Baradanikto" wrote:
Are you absolutely certain that the feed file is the same for both channels?  Sometimes, a category or play list error can cause a missing video.

I am 100% sure it is the same file. I have checked numerous times.

[Baradanikto]

Are you specifying your categories in the feed file, or, in the developer portal? If you'd like, I can use the software I wrote to validate your feed file. Other than that, I'm drawing a blank as the reason for your problem.

[mmahoney]

"Baradanikto" wrote:
Are you specifying your categories in the feed file, or, in the developer portal?  If you'd like, I can use the software I wrote to validate your feed file. Other than that, I'm drawing a blank as the reason for your problem.

If you could verify it, that would be great. I am putting the categories in the feed file.
JSON Feed:
https://www.wcat-tv.org/wp-json/tv/roku/

[Baradanikto]

I loaded your feed file using my software.  The only complaint was:

Empty 'tv special' object found in feed file.

I'm not sure if that's enough to cause your problem.  However, having an empty json object seems like a potential problem waiting to happen.  If the object is empty, it really shouldn't be in the feed file since all it can do is cause confusion.  And, I don't know if the Roku validation rules are different for an unpublished channel vs. a published one.

[mmahoney]

"Baradanikto" wrote:
I loaded your feed file using my software.  The only complaint was:

Empty 'tv special' object found in feed file.

I'm not sure if that's enough to cause your problem.  However, having an empty json object seems like a potential problem waiting to happen.  If the object is empty, it really shouldn't be in the feed file since all it can do is cause confusion.  And, I don't know if the Roku validation rules are different for an unpublished channel vs. a published one.

Who would I contact about this issue? I am still having the problem. I have tried everything, and I still see no results.

[Baradanikto]

Is there a particular video in your feed that won't display, or, all videos? If it's one, can you identify it in the feed you posted?