onetwoten
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01-09-2023
09:16 AM
JSON feed status stuck in still processing - using WP Smart TV
I set-up up my JSON feed using WP Smart TV plugin.
The feed status has been stuck in still processing for several days.
Please help troubleshoot what can be updated to get the feed to work.
Any suggestions would be greatly appreciated!
Thanks so much!
5 REPLIES 5
Baradanikto
Roku Guru
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01-09-2023
11:00 AM
Re: JSON feed status stuck in still processing - using WP Smart TV
You aren't providing enough info to help. At a minimum, consider posting your feed file in the event that you have errors.
FREE Windows desktop software for converting Direct Publisher channels to SceneGraph (SDK), for creating BIF (Trick Play) files, Roku (MRSS, JSON) feed files, and FireTV feed files @ GitHub/rrirower.
onetwoten
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01-09-2023
11:21 AM
Re: JSON feed status stuck in still processing - using WP Smart TV
Baradanikto
Roku Guru
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01-09-2023
11:40 AM
Re: JSONY feed status stuck in still processing - using WP Smart TV
You've got a couple of concerning issues in your feed file.
- You've specified empty arrays for Movies, Series, and TV specials. It's not a good idea to define an empty array.
- Your categories are defined incorrectly. You cannot use '&' in a category query. You are limited to 'AND' and 'OR' operators.
FREE Windows desktop software for converting Direct Publisher channels to SceneGraph (SDK), for creating BIF (Trick Play) files, Roku (MRSS, JSON) feed files, and FireTV feed files @ GitHub/rrirower.
onetwoten
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01-09-2023
03:09 PM
Re: JSONY feed status stuck in still processing - using WP Smart TV
@Baradanikto
Is there anyway you can check the feed now.
I made the edits that you recommended. I really appreciate your time. Thank you!
Baradanikto
Roku Guru
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01-11-2023
09:22 AM
Re: JSONY feed status stuck in still processing - using WP Smart TV
You have some remaining problems with your categories.
- The query string can only use one word. Multiple words can be joined by "AND" and "OR", but, not both. For example, "Full Episode" is not valid as a query tag.
- On some of your video content, you've specified tags that don't exist in any category. For example, "Food and Beverage", "Fashion and accessories".
- Your videos are not accessible. Make sure that they are made public so that the Roku framework can access them.
- You have not specified thumbnail images for your videos. They are required.
If you haven't already, you should consider consulting the Roku Direct Publisher feed spec.
FREE Windows desktop software for converting Direct Publisher channels to SceneGraph (SDK), for creating BIF (Trick Play) files, Roku (MRSS, JSON) feed files, and FireTV feed files @ GitHub/rrirower.