Roku Direct Publisher

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Channel not updating

Channel was approved 2 days ago and i've been adding new content since. The problem is none of the new content is appearing. The tag lastUpdated gets changed each time I add new content so other than that I don't know where to look. I only have 500 subscribers so not sure if that matters. Also the file is a json.
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5 Replies
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Baradanikto
Level 9

Re: Channel not updating

Where do you store your json file? Have you checked the feed status in the developer portal?
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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Re: Channel not updating

The json file is stored on my website. I can access it just fine and it validates perfectly on a json validator. The feed status states 4 items ingested successfully. No errors are listed. There are now 8 items on the feed and have been for about 6 hours. If I go in manually to the feed, edit the url, save. Then feed status and refresh it, It ingests everything again but I thought once a channel was 'published' there was no need to do that anymore.
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Baradanikto
Level 9

Re: Channel not updating

If you use the same name for the feed file and simply update it, it may take upwards of 6 hours for Roku to recognize the changes. On a side note, depending on the amount of traffic, using your own web site may cause performance issues.
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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Re: Channel not updating

Shouldn't the feed contents update automatically? My other channel that I made ages ago is still online and I used the sdk publisher platform and whenever I add a new video it is visible on the channel almost instantly. 
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rovidx_media
Level 7

Re: Channel not updating

That error seems to happen occasionally with DP.   Contact partner support at roku and they'll look into it. 
Use Wordpress to power your Roku Direct Publisher (& other platforms) -> https://rovidx.com
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