Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bc8
Level 8

Roku pop up menu guide keeps appearing on screen

Roku pop up menu guide keeps appearing on my screen while watching TV , so annoying , how do i deactivate 

10 REPLIES 10\
renojim
Community Streaming Expert

Re: Roku pop up menu guide keeps appearing on screen

Can you post a picture?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Bc8
Level 8

Re: Roku pop up menu guide keeps appearing on screen

Tried posting a screen shot , no luck   basically demo menu showing features of roku tv pops up every minute , regardless if I use roku TV or Netflix   YouTube or basic cable , help , thanks 

0 Kudos
makaiguy
Community Streaming Expert

Re: Roku pop up menu guide keeps appearing on screen

New tv? During initial setup you choose store demo mode or home use. I can't find a menu option for this after set up is finished. Unless somebody can suggest one you may need to perform a factory reset and go through the setup procedure again.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
0 Kudos
atc98092
Community Streaming Expert

Re: Roku pop up menu guide keeps appearing on screen

It sure does sound like a Store Demo mode. I just checked the menus in my Sharp Roku TV and can find no such setting either. But it might be something manufacturer specific. What brand Roku TV do you have? I'd look within the settings menu for something labeled Store or demo mode. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Bc8
Level 8

Re: Roku pop up menu guide keeps appearing on screen

Hi , thanks for all those suggestions,yes it is a new TV,  RCA 50 , with roku software , will try resetting the TV,  keep you posted 

0 Kudos
lookuptothemoon
Level 7

Re: Roku pop up menu guide keeps appearing on screen

Try going to Home > Settings > System > Store Settings then uncheck "Show store marketing messages".

Mm2
Level 7

Re: Roku pop up menu guide keeps appearing on screen

This is what keeps popping up on my screen while I’m watching.  Really annoying.  TCL Model 65S421.  Have to keep clicking “OK” button on remote to make it go away.  Only happens while watching over-the-air tv stations.This is what keeps popping up on my screen while I’m watching. Really annoying. TCL Model 65S421. Have to keep clicking “OK” button on remote to make it go away. Only happens while watching over-the-air tv stations.

renojim
Community Streaming Expert

Re: Roku pop up menu guide keeps appearing on screen

That sounds like it's getting a spurious remote signal.  Try taking the batteries out of the remote and see if it still happens.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
steve14
Level 9

Re: Roku pop up menu guide keeps appearing on screen

I have the same exact issue on my Hisense Roku tv model 50R6 ... This has been happening for several months now.   Seems to occur more often on channels with lower signal strength but sometimes happens on high strength channels too.  I tried removing the USB memory stick that allows pause/rewind etc  but tv still does it.    My guess is a roku software issue.   TV and remote seems to  work fine otherwise.   Can I get an opinion from Roku support please. 

0 Kudos