Is anyone else having issues with the transaction reporting? Our sales data abruptly stops on September 6 and we know we are having sales because we have made test purchases with live accounts and our other metrics (channel analytics, streaming bandwidth, etc.) have remained consistent.
Thank you for posting "Is anyone else having issues with the transaction reporting?" Yes - Me No Roku Pay Transactions (subscribers to my Roku channel pay $1.99 per month) have been reported for my channel or posted since last Thursday September 5 (missing subscriber transactions from September days Fri 9/6, Sat 9/7, Sun 9/8) My tv app collects subscriber payments everyday (very rarely is there even one "zero $" day) 3 days in a row, zero payments reported collected There is nothing being reported on my account transaction reporting for the 6th/7th/8th. No cancellations, no reversals, no subscriber payments collected, "No Results" Are the reporting servers down?
I was just about to report this until I noticed this thread. No activity on Sep 6,7,8,9 for my busiest channels. Very unusual, indeed. I wish Roku would also put the Sales Activity page back that showed a summary of our earnings so we don't have to import the CVS data into a spreadsheet daily which is a royal pain!! What's going on, Roku?
"usaprotour" wrote: I sent an email into partnersuccess yesterday Monday - No reply yet
Still no transaction sales numbers for me since last Thursday Sept 5th
Anybody else receive any Roku update regarding the issue?
Same here. No transaction/sales data and no word from Roku. Hopefully, they will also notice this thread at some point. I bet a lot of other developers are wondering what the heck is going on. Maybe they are improving the reporting portal and interface? It could happen 🙂
Has anyone tested to see if a subscription goes through and gets charged to your card? I think if a channel isn't set with a test user or for test billing it might actually charge which would tell us at least that the payment system isn't broken.