StevenEsq2
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09-09-2019
09:56 AM
Transaction Reporting Freeze
Is anyone else having issues with the transaction reporting? Our sales data abruptly stops on September 6 and we know we are having sales because we have made test purchases with live accounts and our other metrics (channel analytics, streaming bandwidth, etc.) have remained consistent.
16 REPLIES 16
renojim
Community Streaming Expert
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09-09-2019
12:55 PM
Re: Transaction Reporting Freeze
Yes, I'm seeing the same thing.
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Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
usaprotour
Streaming Star
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09-09-2019
01:57 PM
Re: Transaction Reporting Freeze
StevenEsq2
Thank you for posting
"Is anyone else having issues with the transaction reporting?"
Yes - Me
No Roku Pay Transactions (subscribers to my Roku channel pay $1.99 per month) have been reported for my channel or posted since last Thursday September 5 (missing subscriber transactions from September days Fri 9/6, Sat 9/7, Sun 9/8)
My tv app collects subscriber payments everyday (very rarely is there even one "zero $" day)
3 days in a row, zero payments reported collected
There is nothing being reported on my account transaction reporting for the 6th/7th/8th. No cancellations, no reversals, no subscriber payments collected, "No Results"
Are the reporting servers down?
Thank you for posting
"Is anyone else having issues with the transaction reporting?"
Yes - Me
No Roku Pay Transactions (subscribers to my Roku channel pay $1.99 per month) have been reported for my channel or posted since last Thursday September 5 (missing subscriber transactions from September days Fri 9/6, Sat 9/7, Sun 9/8)
My tv app collects subscriber payments everyday (very rarely is there even one "zero $" day)
3 days in a row, zero payments reported collected
There is nothing being reported on my account transaction reporting for the 6th/7th/8th. No cancellations, no reversals, no subscriber payments collected, "No Results"
Are the reporting servers down?
cocotower
Roku Guru
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09-09-2019
03:41 PM
Re: Transaction Reporting Freeze
I was just about to report this until I noticed this thread. No activity on Sep 6,7,8,9 for my busiest channels. Very unusual, indeed. I wish Roku would also put the Sales Activity page back that showed a summary of our earnings so we don't have to import the CVS data into a spreadsheet daily which is a royal pain!! What's going on, Roku?
usaprotour
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09-10-2019
09:20 AM
Re: Transaction Reporting Freeze
I sent an email into partnersuccess yesterday Monday - No reply yet
Still no transaction sales numbers for me since last Thursday Sept 5th
Anybody else receive any Roku update regarding the issue?
Still no transaction sales numbers for me since last Thursday Sept 5th
Anybody else receive any Roku update regarding the issue?
StevenEsq2
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09-10-2019
09:48 AM
Re: Transaction Reporting Freeze
"usaprotour" wrote:
I sent an email into partnersuccess yesterday Monday - No reply yet
Still no transaction sales numbers for me since last Thursday Sept 5th
Anybody else receive any Roku update regarding the issue?
Same here. No transaction/sales data and no word from Roku. Hopefully, they will also notice this thread at some point. I bet a lot of other developers are wondering what the heck is going on. Maybe they are improving the reporting portal and interface? It could happen 🙂
usaprotour
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09-10-2019
10:00 AM
Re: Transaction Reporting Freeze
Thanks - If I hear anything, will let you know
cocotower
Roku Guru
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09-10-2019
12:01 PM
Re: Transaction Reporting Freeze
Has anyone tested to see if a subscription goes through and gets charged to your card? I think if a channel isn't set with a test user or for test billing it might actually charge which would tell us at least that the payment system isn't broken.
usaprotour
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09-10-2019
02:32 PM
Re: Transaction Reporting Freeze
cocotower I believe the Topic Author made test purchases when the issue first became apparent. The original post includes "we are having sales because we have made test purchases with live accounts"
usaprotour
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09-10-2019
02:40 PM
Re: Transaction Reporting Freeze
Just received a reply from partner support (Tuesday Sept 10 - 2:35 pm PST)
They are aware of the issue with transaction reporting
The issue has been identified
Support team is working out a fix to recover missing information
They are aware of the issue with transaction reporting
The issue has been identified
Support team is working out a fix to recover missing information