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Level 7

Sales Activity Reporting is Wrong

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Hi,

Is there an error with Sales Activity reports the past couple days(February 7-8).  Based on our internal analytics we should have made a LOT more sales then the report is giving us credit for.  This is a lot of lost revenue.  Hopefully we get paid for those missing sales and they don't just disappear.

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Level 15

Re: Sales Activity Reporting is Wrong

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My Transactions don't match my Sales Activity for the past week.  It's not unusual for their reporting to be totally hosed, but I believe it's always straightened itself else eventually.  Email partnersuccess if you want a human to take a look at it.

 

-JT

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Level 9

Re: Sales Activity Reporting is Wrong

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Same here - The last date I have a complete report for my Roku Pay Transactions (subscriber purchase payments collected), displayed in Transaction Reporting Sales and transaction activity, is event date Thursday 2020-02-06.  Friday 2020-02-07 is an incomplete report.  Not posting any sales purchase revenue data yet for yesterday, Saturday 2020-02-08.  renojim is correct "...not unusual for their reporting to be totally hosed, but I believe it's always straightened itself else eventually..."

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Highlighted
Level 15

Re: Sales Activity Reporting is Wrong

Jump to solution

My Transactions don't match my Sales Activity for the past week.  It's not unusual for their reporting to be totally hosed, but I believe it's always straightened itself else eventually.  Email partnersuccess if you want a human to take a look at it.

 

-JT

View solution in original post

Highlighted
Level 9

Re: Sales Activity Reporting is Wrong

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Same here - The last date I have a complete report for my Roku Pay Transactions (subscriber purchase payments collected), displayed in Transaction Reporting Sales and transaction activity, is event date Thursday 2020-02-06.  Friday 2020-02-07 is an incomplete report.  Not posting any sales purchase revenue data yet for yesterday, Saturday 2020-02-08.  renojim is correct "...not unusual for their reporting to be totally hosed, but I believe it's always straightened itself else eventually..."

View solution in original post

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