Roku Developer Program

[ADH]

Hi,

Is there an error with Sales Activity reports the past couple days(February 7-8).  Based on our internal analytics we should have made a LOT more sales then the report is giving us credit for.  This is a lot of lost revenue.  Hopefully we get paid for those missing sales and they don't just disappear.

[renojim · Accepted solution]

My Transactions don't match my Sales Activity for the past week.  It's not unusual for their reporting to be totally hosed, but I believe it's always straightened itself else eventually.  Email partnersuccess if you want a human to take a look at it.

-JT

[usaprotour · Accepted solution]

Same here - The last date I have a complete report for my Roku Pay Transactions (subscriber purchase payments collected), displayed in Transaction Reporting Sales and transaction activity, is event date Thursday 2020-02-06.  Friday 2020-02-07 is an incomplete report.  Not posting any sales purchase revenue data yet for yesterday, Saturday 2020-02-08.  renojim is correct "...not unusual for their reporting to be totally hosed, but I believe it's always straightened itself else eventually..."