Roku Developer Program

[Clickseffect]

It seems that Roku is inserting a county/region name from Siberia into my account details!!!

The region is called Krasnoyarski krai . Anyone else having this issue?

Support seems to fail to understand the problem. When i edit the details all seems fine. Once saved, the Russian region is in my profile details again.

[Clickseffect]

No one had this issue?

Roku replied thanking me for brining this to their attention. 2 weeks and still no solution.

[Clickseffect]

It seems that Roku is inserting a county/region name from Siberia into my account details!!!

The region is called Krasnoyarski krai . Anyone else having this issue?

Support seems to fail to understand the problem. When i edit the details all seems fine. Once saved, the Russian region is in my profile details again.

[RokuCarly]

HI @Clickseffect,

Thanks for raising your concern here at the Roku Community!

We appreciate you bringing this to our attention. We'd be more than willing to take a closer look at your concern. For reference, would you mind providing us with a screenshot/photo of the wrong information that was being inserted into your personal Roku account through PM? In addition, may we know when and where you learned that your information was edited? 

We are committed to performing further investigations regarding this matter since your security is one of our top priorities. Thus, we are looking forward to your update. 

Sincerely,
Carly

[Clickseffect]

Hi Carly. 

Sent you a message. 

Please acknowledge.

Thanks.

[Clickseffect]

30 days minus 3 days.

No one at Roku bothered to fix this. 

Worse customer service ever!