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tclffalcon
Level 7

Roku_Ads error

Why does the following error occur on Roku_Ads,Please help

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2 Replies
RokuJonathanD
Roku Employee
Roku Employee

Re: Roku_Ads error

Hi @tclffalcon,

Can you provide your channel application code so we can further investigate the cause of this error?

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RokuJonathanD
Roku Employee
Roku Employee

Re: Roku_Ads error

@tclffalcon 

CSAI playback is canceled if the player spends the total time buffering for an ad that exceeds the length of the ad itself (for example, 15s buffering for 15s ad, or 30s buffering for 30s ad, and so on). 

We can help more if you can provide the device ID/RIDA and timestamp or if you provide the channel code.

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