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bbrouse
Level 7

Retiring channels from legacy players

Right now we still have a very small subset of users attempting to use our channel on legacy players (firmware version 3.1). Is there a way to disable/retire the channel on those devices and prevent users from installing the channel on those devices?
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2 Replies
Roku Employee
Roku Employee

Re: Retiring channels from legacy players

Yes, please email us (developer at roku dot com) an out-of-service package we can upload that is branded to your look, to the effect of "This channel is no longer supported on this platform, upgrade to a new Roku to continue enjoying <channel name>"

Include name and channel ID of the channels as well.

- Joel
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bbrouse
Level 7

Re: Retiring channels from legacy players

Great, thanks Joel.
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