Roku Developer Program

[gasahold]

PRO is now working on my Roku Ultra!

[ioan]

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@gasahold wrote:

PRO is now working on my Roku Ultra!

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Yes! It looks like they fixed the problem! 

I had to run "Check for updates" to get it working on my Roku devices... but sadly, it looks like all the cameras are gone. Sorry to everyone for the problem... but please don't leave a bad review, this was not my  - the developer - fault. Same for any one time payment application you bought, it wasn't the developer's fault that it stopped working yesterday.

Again, sorry for the trouble!

[gasahold]

My cameras were not gone. I didn't lose any of them. Maybe it's because I also had Basic installed...

[coopdaddyswag]

I checked. I had to go to System Update and check for a new update again. That triggered updating a few apps. 

I went back to my app and it works now. 

Im not sure why it showed up as an app update since I didn’t have an update but I guess it was something on Rokus side.

[ioan]

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@gasahold wrote:

My cameras were not gone. I didn't lose any of them. Maybe it's because I also had Basic installed...

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Trying to see what the problem was, I might have deleted and reinstalled the application. Anyway, I'm happy that is back to normal!

[Jean_Valjean]

Yeah, Pro working again on my TCL TV.

[RobsTV]

So following the initial Roku message, tried many things including purchasing again, all failed. The Roku System Update finally corrected everything. But now am left with a new pending charge for the app, which was already purchased couple years ago. Both old and new purchase show up in Roku Purchase History.

Probably many have the same new charge. How do we go about refund/cancel new charge without losing everything again?

[gasahold]

I went through the menus choosing what fit best: https://support.roku.com/contactus and also copied the old invoice number and the new (unwanted) invoice number into the email and told them I wanted a refund for the unwanted invoice.

[mgardner1969]

Contact Roku via the chat option.  That is what I did and they refunded the charge.

[mgardner1969]

The fix is to do a system update for the Roku.  Even if it says it is up to date it still appears to fix the problem.  I did that on five Roku's and it worked on all of them.