I'm attempting to download our existing channel's package file from the review and publish page. Every time I try to open the zip file, I get errors that the archive is invalid. I've tried to download with several browsers and open it with several different programs, on both Mac and Windows operating systems. On mac it will give another compressed file with an additional extension, which attempting to open that just gives me another zip file, and infinitely loops through this.
How can I get a good download of our channel?? I need to make some changes to the channel. We don't seem to have the original source code from our previous developer.
Thanks for your help!!