Roku Developer Program

[rtrynor]

Any help with this is appreciated. HEre is all I get for a responce from the help team.

Jen (Roku Partner Success)
Aug 29, 2023, 1:45 PM PDT
Hi there,

We are unable to review your channel at this time due to a high volume of requests. We have many debugging tools in our Developer Documentation including:
https://developer.roku.com/en-ot/docs/developer-program/debugging/debugging-channels.md

We also have an active community of Roku developers who should be able to assist with your question on our Developer Community. If you require additional technical assistance, please see our list of recommended Roku developers.

Thanks!
Best,
Jen | Partner Success Manager | Contact Partner Success
Got a question? We have an answer! Take a look at the hundreds of help articles on our Knowledge Center.
Additional resources: Developer Docs | Developer Community

Jen (Roku Partner Success)
Aug 16, 2023, 2:26 PM PDT
Hi ralphwtrynor@gmail.com,

We are experiencing a high volume of tickets and will respond to your request as quickly as we can.

Thank you for your patience.

Best,
Jen | Partner Success Manager | Contact Partner Success
Got a question? We have an answer! Take a look at the hundreds of help articles on our Knowledge Center.
Additional resources: Developer Docs | Developer Community

ralphwtrynor@gmail.com
Aug 12, 2023, 5:00 AM PDT
I have had this up for years but now I am getting this message see picture.
Any idea why I am getting this? I can not seem to find anything about this error.

Channel Summary
· Channel Name: IOOF Unity Lodge 3
· Public: Yes
· Date Created: Feb 06, 2015
· Date Modified: Jun 11, 2023
· Vanity Access Code: UnityIOOF
· Parental Hint: All Ages
· Additional Requirements: None
· Purchase Type: None (Free)
· Price Tier: 0
Your channel is published. If you make any changes, you can preview the changes on a Roku Device first before publishing an update.
Published Version 1.0

· Vanity Access Code: UnityIOOF
· Date Created: Jun 11, 2023
· Date Modified: Jun 13, 2023
· Date Published: Jun 13, 2023
· Min. Firmware: v2.5 b388
· Description: Welcome to Unity 3 - Our duty in the Community is a simple one, help those in need and build a better community.
· Package File: Download


From: Jen (Roku Partner Success) <partnersuccess@roku.com>
Sent: Friday, August 11, 2023 3:58 PM
To: ralphwtrynor@gmail.com
Subject: [76832] Re: 2cd time asking, marked as solved but was not

Attachment(s)
20230811_183959 (Small).jpg

Jen (Roku Partner Success)
Aug 11, 2023, 12:57 PM PDT
Hi there,

Thank you for contacting Partner Success. In order to better understand and fulfill your technical request, could you please provide more details and any relevant samples or examples to support your request? This would greatly assist in ensuring we provide the most accurate and effective solution.

In the interim, feel free to explore our Developer Documentation for features that we support on the platform, or engage with the Developer Community explore whether there are any other developers with similar request.

Channel Name:
Channel ID or Access Code:
Developer email:
Specific channel issue if applicable:
Best,
Jen | Partner Success Manager | Contact Partner Success
Got a question? We have an answer! Take a look at the hundreds of help articles on our Knowledge Center.
Additional resources: Developer Docs | Developer Community

ralphwtrynor@gmail.com
Aug 10, 2023, 8:45 AM PDT
After publishing IOOF Unity Lodge 3 with the updates like the new PNG for the Home Screen my channel no longer works. I get and error message ‘IOOF Unity Lodge 3’ is no longer available. You may want to remove it from your Home Screen.

[ferdiworks]

Ralph

Your channel was originally set up on Direct Publisher correct? Not SDK?

Channel Name: IOOF Unity Lodge 3
· Public: Yes
· Date Created: Feb 06, 2015

I think you tried to update it on Date Modified: Jun 11, 2023, or Date Modified: Jun 13, 2023

Roku Sunset Direct Publisher on July 12, 2023, and will delete Direct publisher channels in January 2024

Direct publisher is no longer supported unless you have an issue updating and upgrading to SDK!

The vanity access code does not work

https://my.roku.com/account/add?channel=UnityIOOF

I see in your post: Package download - So it must be SDK

If it's sdk check static analysis and deep linking!

I found every time we update an image or change information if you do not update your deep linking you can fall off the chart!

Roku has been changing store links and the listing for the store, They are changing the vanity access link structure!

Did you test your package and did it pass Static Analysis? Update Deep Linking?

If you need assistance  I may be able to help!

There are a few things that can also affect you!

1) Connected device - You must have a device connected to your account that uses the same email as ur developer account!

2) You did updates and did not update deep linking!

3) You didn't verify your email address recently!

4) The package version # was not changed 

Contact me at https://ondemandtvnetworks.com/contact.html

[renojim]

---

@rtrynor wrote:

‘IOOF Unity Lodge 3’ is no longer available. You may want to remove it from your Home Screen.

---

You get that message if you're using a deprecated component.

[ferdiworks]

You get that message if you're using a deprecated component. True!

BUT

I found with my own and client accounts that while the channel can be depreciated if it is still listed in the developer account then it can be revived with updates!

There have been many updates to the Roku system and many more to come!

THE CHANNEL CAN BECOME DEPRECIATED FOR MANY REASONS!

The version of SDK, The bright script code, Direct Publisher, Static Analysis, Deep Linking, Violations, TOS, and the list goes on and on!

I found these days a screen record video works better than writing support as if you make it easy for them to spell out the issue or see what the issue is then you are ahead of the support game!