We have recently started getting complains from users with a Roku 3 box using the latest 6.2 firmware.
The user starts playing the HLS stream, and it plays fine usually for about 15-30 minutes, but then the Roku box will spontaneously reboot.
We have reproduced the issue in our lab, and have retrieved the following from telnet, right before it rebooted:
Unexpected event type: 37 roVideoPlayerEvent, 31, 7: Download segment info Unexpected event type: 31 roVideoPlayerEvent, 31, 7: Download segment info Unexpected event type: 31 roVideoPlayerEvent, 9,-3: An unexpected problem (but not server timeout or HTTP error) has been detected. play failed: An unexpected problem (but not server timeout or HTTP error) has been detected.
I verified on the apache server, serving the TS and m3u8 files, that there were no errors.
We are using a multibitrate playlist file with 3 different variants/bitrates. This problem does not happen on the Roku 2, and it seems to have started with the recent firmware update.
I can PM a stream URL to someone at Roku if it would help.
Hi, yes, please do PM us a stream. Better would be an example roku app demonstrating the problem, as a .zip file that we can attach to a bug report, send via Dropbox, or just email to developer[at]Roku.com. If you go that route it would be helpful if you can mention your forum name in the email.