Hi @NEron
Greetings from the Roku Community!
Thanks for sharing this information with us, and we're sincerely sorry about this. Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) so we'll be able to proceed with the necessary steps to address this. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."
We look forward to hearing from you.
Kind regards, Eunice
Eunice L.
Roku Community Moderator