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star4738
Newbie

remotes when plug in headsets ... are now screeching and popping

2 of 3 remotes when plug in headsets ... are now screeching and popping ... then shutting off ... rotated multiple batteries ... same issue ... also rotated to different roku boxes and resynced ... can no longer wear headsets.

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RokuMary-F
Community Moderator
Community Moderator

Re: remotes when plug in headsets ... are now screeching and popping

Hi @star4738,

Welcome to the Roku Community!

We're sorry to hear that you've been having this trouble using headphones with your Roku remote for private listening. We will work with you to know what went wrong so we can assist you further and fix the issue.

Just to verify, When did this issue first start occurring?

Here are some steps that can help resolve the reported issue:

  1. Check that your headphones are securely connected by removing and firmly inserting them.
  2. Make sure your headphones are working properly by listening to them while playing music from another app on your mobile device.
  3. Stop and resume the movie or TV show you are watching.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve an issue with private listening | Official Roku Support

Additional Roku resources that you might find helpful: How to use headphones with your Roku® voice remote for private listening | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Mary F.
Roku Community Moderator
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