Welcome, and thank you for posting here in the Roku Community, @chris446599!
We appreciate you reaching out for support, and we'd be happy to find you the best resolution possible so you can effectively use your Roku remote again.
Before proceeding, kindly let us know the following details so we can assess your concern better and provide an accurate resolution:
- Serial number of the Roku device this remote is currently paired to.
- Is this the remote that came with it? If not, kindly let us know what specific remote this is and where and when it was purchased.
- This support article will help you Identify your Roku remote.
In the meantime, you may try these troubleshooting steps to help you:
Voice-operated remote:
- Remove both batteries from the battery compartment for about 10 seconds
- Re-insert the negative (-) end of a battery first, and then gently push the positive (+) end until the battery clicks into place.
- Repeat the previous step to install the second battery.
- After doing so, pair it again to see if this will make any difference.
Rechargeable remote:
- If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
- If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home buttons simultaneously for 20 seconds.
- After doing so, pair your Roku Voice Remote again.
For reference, you may check our support article dedicated to this:
Let us know how it goes and we'll continue assisting you from there. Also, if you have additional details you want to add, please don't hesitate to let us know.
Best regards,
Carly
Carly Y.
Roku Community Moderator
