We appreciate you reaching us here in the Roku Community, @fedup10!
Thanks for reporting your concern with your Roku remote. I'd be happy to help you find the best resolution.
Firstly, could you please provide me with the following details below:
- What specific Roku player are you having this issue with? Perhaps the serial number of it would be significant.
- Is this the remote that came with it?
In the meantime, I appreciate the troubleshooting steps you've taken to try to resolve this. I look forward to your update so I can provide you with the most accurate resolution.
Best regards,
Carly
Carly Y.
Roku Community Moderator
