I have a 32 inches Phillips roku TV. A while ago my remote stopped working. No big deal, I used the roku app.. that stopped working too. I ended up resetting my TV by accident so I was pretty much out of luck. I bought a new remote off ebay. Same thing. Nothing. I bought a brand new remote from roku and still the same thing!!! I've done everything, unplugged, new batteries, restarted. Everything that it says to do, I've done. These are all simple IR remotes. I called support and did everything they said and nothing. Went and bought new batteries again and it's not working. The support employee I was talking to said he would call me back and didn't.
What's causing this? It's almost like there's and interference between the remote and TV. But I've stood right in front of it and it's still not working.
No simple remote will work with a Roku TV unless it comes from the manufacturer (Philips in your case). You need to get one from Philips, get a universal remote that specifically supports Roku TVs and not just Roku players, or get a Roku voice remote that will have to be paired to your TV.
https://www.roku.com/products/accessories
Hi @Tmwin
There could be several reasons why the remote(s) are not working on your Phillips Roku TV. Here are a few things you can check to try to resolve the issue:
We hope it helps!
Warm Regards,
Lianna
@renojim Before I bought the remote I checked with roku and it said it wad compatible with my television
@Anonymous
I've done all of this. As I stated, I accidentally reset my TV before and I can't get past the "let's begin" screen.
Thanks for the update.
We're sorry to hear about your experience. As you mentioned, we can see that you were in recent contact with our Support team. We have followed up on your concern with the team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would be best able to assist you moving forward.
Your patience and understanding are greatly appreciated.
Regards,
Nimfa
Okay, thank you! Do I call them or wait for them to return my call?
Thanks for the reply.
Our support team will be reaching out to you. Please be ready to receive their correspondence and continue assisting you from there. We sincerely appreciate your patience and understanding as we work toward a resolution.
Regards,
Nimfa
I still haven't received a phone call or anything. This is pretty frustrating.
Thanks for following up.
We apologize for the delay in contact from our Support team. We have followed up and they have been working on this matter.
If you ever need assistance with another issue in the future, please don't hesitate to post in the Roku Community again.
Regards,
Nimfa