Remotes

[RokuKariza-D]

@Aniket

We're sorry to hear about the issue you're experiencing.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[RokuKariza-D]

@yawitz

Thanks for the post.

Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. We'll be able to further assist you from there.

We look forward to your response.

All the best,
Kariza

[RokuKariza-D]

@Boz
We sincerely apologize for the inconvenience this issue has caused you.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thank you for your undestanding.

All the best,
Kariza

[yawitz]

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@RokuKariza-D wrote:

@yawitz

Thanks for the post.

Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. We'll be able to further assist you from there.

We look forward to your response.

---

Serial # (from System Info): YH001N581974

Device ID / Serial # (from device): 213081581974

[RokuKariza-D]

@yawitz

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[reinie67]

Over a year and the problem still persists.  I have the streaming stick plugged into the TV and the power is supplied by the TV's USB, so when the TV is off, so is the stick.  Batteries die in days, and have to replace the batteries when the TV is used only a few days out of the month. 

previous answers say to do a factory reset.  That's a terrible answer, as now we have to set the stick up all over again, download apps, reauthorize, total waste of time.  This should have been resolved in a firmware update with instructions to repair the remote to the stick after the update has been applied. 

Roko - you need to work on your customer satisfaction.  While the Roko product is a great alternative to cable, your hardware bugs leave much to be desired.

[RokuKariza-D]

Hey @reinie67

We're sorry to hear about the issue you're experiencing.

For us to assist you further, please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

All the best,
Kariza

[akluch]

I have the same issue of remote draining batteries very fast. Please advice what to do?

Thank you very much.

[RokuKariza-D]

Hi @akluch

I hope you're doing well.

Please see my post above. I'll be able to further assist you from there.

All the best,
Kariza

[akluch]

Hi Kariza,

    Here's the information you are asking:

Roku:
Model: 3810X - Roku Streaming Stick*
Serial number: YH000H162343
Software version: 11.0.0*build 4193-50
Device ID: 2139C0162343

Roku Voice Remote:
Firmware version: 2.01.19.108
Name: Voice Remote

Please let me know if anything else is needed.

Thank you very much.