Remotes

[ElSanchez]

Hello, sorry I just saw this thread searching for the same issue. My battery drains quickly too. 

Serial # YJ009S950183 

MODEL 4670x

Thank you

[RokuDanny-R]

@Meb2525 @Maditv @Aniket @cta111 @Rusty2465 @Kaitlyn1 @Petunia 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[RokuDanny-R]

@Rothna 

Thanks for the post.

Please be aware that the Roku 3 is an older device that is no longer under warranty. It's possible that the remote may be on its way out. If you need a replacement remote for your device, you can find a compatible remote on our Products page here: https://www.roku.com/products/accessories

Thanks,
Danny

[RokuDanny-R]

@ElSanchez @FuschiaTent8868 @Herrrumph @citizen1dash @WWC 

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[SmarthBlargsen]

No one has responded to my post with the serial number. 

[SmarthBlargsen]

Hi Mary,

I posted the serial number but have seen no response. 

[Rusty2465]

I just bought that remote directly from y'all so you're telling me it's already out of date I've only had it less than a month or a little over a month. Its the voice Activated remote

[Maditv]

I have also not heard… I don’t think roku admin monitor the message boards…  

[rtper]

My remote has gone through 4 sets of battery’s in three weeks with a new Roku Ultra 4800X Serial number X010002DC2XV

please ship a new remote. Thank you. 

[Jesser]

The remote drains the batteries about every 1.5 days. I already tried resetting the system to the factory default in addition to removing the batteries, unplugging the box for 5 seconds, putting the batteries back in, and using the pairing button. Batteries still keep draining.

Serial number is YR000T997143