Remotes

[treasuredphotos]

My voice remote just stopped today.  I have tried everything that I could find on this site and nothing works.  I even told the unit to forget the voice remote.  I try to add a new remote but it will not pair.  When I look at the setting and look at the remotes, I will see 2 remotes.  I can even see the battery level.  The model says it is an RC691 with a firmware version of rtn4246.  The Mac address is BC:D7:D4:80:8f:f9.  I started with new batteries and the battery level started at 100%, now it is 94%.  So, I know it knows there is a remote.  Why is it that it will not pair?  Does this mean that this remote is shot?  I bought a new remote because this remote was constantly losing the pairing.  I was using this remote earlier in the day with no problems.  I had to go to town and when I got back this remote would not see the unit.  It could turn the set on and off and control the volume, just not the Roku device.

[HDMIGuy]

@treasuredphotos The on/off and volume are TV controls.  Since you can not control the Roku device you are correct in that your remote is not paired to your Roku device.  Try unplugging the power to the Roku device for about 30 seconds.  When you plug the Roku device back into power you should be able to pair the remote.  

[treasuredphotos]

You said:

Try unplugging the power to the Roku device for about 30 seconds.  When you plug the Roku device back into power you should be able to pair the remote.  

I tried that more than once, but it still would not pair.  I even told the unit to forget the voice remote and then tried to add a new remote but it will not pair. 

That was yesterday, today I just told it to add a new remote.  I do not understand, today it did pair and it is working now.  I have tried everything that I have seen on this site and it would not work.  Now, all of a sudden it worked today.  If I did not have a spare remote I would not have been able to watch anything last night.  Why does this remote keep losing the pairing?

[RokuJharra-Q]

Hey @treasuredphotos,

Thanks a bunch for keeping us in the loop!

We appreciate your efforts and the troubleshooting steps you've tried. Please be advised that the Roku voice remote sometimes needs a little adjustment and a good signal to work properly. If you're still having trouble with it, grab a free Roku HDMI extender from our Roku page, "HDMI extender," and give it a shot. This could help resolve the issue and improve the connection with your remote.

Please keep us posted.

Thanks,
Jharra

[treasuredphotos]

It is already on an extender.

[RokuJharra-Q · Accepted solution]

Hey @treasuredphotos!

Thanks for keeping us in the loop; we really appreciate it! Could you please try these steps on How to set up and pair your Roku voice remote and let us know if they fix the issue? If not, just reply to the thread, and we'll be happy to help further.

Best regards,
Jharra